Shipping Policy
Shipping Policy
Delivery coverage
We deliver throughout the Czech Republic, Slovakia, and the EU. Shipping outside the EU can be arranged on request.
Carriers
Depending on destination and shipment type, we use trusted carriers such as Czech Post, DHL, and FedEx. Local same-day options may be available in Prague.
Shipping costs
Shipping cost depends on destination, selected service, and package size/weight. Exact shipping fees are shown at checkout before payment.
Estimated delivery times
- Czech Republic: usually 1-3 business days after dispatch
- Slovakia: usually 2-4 business days
- EU: usually 5-10 business days
- Outside EU: usually 7-16 business days (customs dependent)
Order tracking
After dispatch, you receive a confirmation email with tracking details when available.
Customs and import duties
For non-EU shipments, customs duties, VAT, and import fees may apply according to destination-country regulations. These charges are borne by the customer.
Packaging
We pack products carefully to protect them in transit. If a parcel arrives visibly damaged, please report it to the carrier and contact us immediately.
Support
For shipping questions: orders@arete.tools
Phone: +420 734 770 000 (Mon-Fri, 09:00-16:30)
Arete.tools - expertise and innovation for the jewelry industry.
From our knowledge base
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Vladimír Kondratěnko guest of the Night Microphone Forum on Czech Radio
Today's guest is obviously in a field that is somewhat hidden from most people, he is dedicated to something that is said to be eternal, a sign of luxury and elegance that may seem unattainable, but is definitely exceptional. It is a diamond and we will talk about it with internationally recognized expert Vladimir Kondratenko.
Diamond Industry Overview 2024
